ac76 Privacy Policy

1. Introduction

ac76 ("we", "our", "the Platform") is committed to protecting the privacy and personal data of every individual who accesses or uses the ac76 online betting and casino platform available at ac76.io. This Privacy Policy sets out in clear, plain English how we collect, use, store, share, and protect your personal data, and what rights you have in relation to that data.

This Privacy Policy applies to all users of the ac76 platform, including registered account holders, visitors who browse without registering, and individuals who contact our customer support team. It applies to data collected through the ac76 website, mobile web interface, and any associated API integrations.

By registering an account with ac76 or by continuing to use the platform after this Policy has been published or updated, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.

2. Data We Collect

ac76 collects only the personal data that is necessary to deliver a secure, compliant, and high-quality betting and casino service. The categories of data we collect include:

2.1 Identity & Registration Data

When you create an ac76 account, we collect your full legal name, date of birth, gender (where voluntarily provided), and a unique username chosen by you. We also collect a copy of your government-issued identification document — such as your National Identity Card (NID), passport, or driving licence — as part of our mandatory Know Your Customer (KYC) verification process.

2.2 Contact Data

We collect your registered mobile phone number (used for OTP-based login verification and account notifications) and email address (used for account communications and, where consented, marketing messages). We may also record your general geographic location at the division or district level within Bangladesh to tailor certain promotional offers where relevant.

2.3 Financial & Transaction Data

To process deposits and withdrawals, ac76 collects transaction reference identifiers associated with your nominated payment accounts (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank). We retain a complete record of all financial transactions conducted through your ac76 account, including deposit amounts, withdrawal amounts, dates, and payment method references. We do not store your full mobile banking PIN or password.

2.4 Technical & Device Data

ac76 automatically collects certain technical information when you access the platform, including your IP address, device type and model, operating system and version, browser type and version, screen resolution, time zone (Bangladesh Standard Time, UTC+6), referring URL, and session duration. This data is used for platform security, fraud detection, and service optimisation purposes.

2.5 Betting & Gaming Activity Data

We maintain a detailed record of all wagers placed through your account, including sports bets, casino game rounds, instant game sessions, bet amounts, odds accepted, settlement outcomes, and total wagering history. This data is retained both for contractual settlement purposes and to fulfil our responsible gaming monitoring obligations.

3. How We Collect Your Data

ac76 collects your personal data through the following channels:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, participating in promotions, or responding to surveys.
• Automated technologies: Technical and usage data collected automatically through server logs, session tracking, and platform analytics tools when you use the ac76 website or mobile interface.
• Payment providers: Transaction confirmation data and payment reference identifiers received from bKash, Nagad, Rocket, Upay, and banking partners when you initiate a financial transaction.
• Identity verification partners: Confirmation of identity document authenticity returned from third-party KYC service providers during the verification process.
• Fraud prevention systems: Risk-scoring signals and device fingerprint data from integrated fraud detection services used to protect the platform and its users.

4. How We Use Your Data

ac76 uses your personal data for the following specific purposes:

• Creating and managing your registered account, including verifying your identity and age (21+ requirement).
• Processing deposits, withdrawals, and all other financial transactions through your preferred Bangladeshi payment method.
• Detecting, investigating, and preventing fraud, money laundering, and other prohibited conduct on the platform.
• Communicating with you regarding your account status, transaction confirmations, security alerts, and support responses.
• Sending promotional offers, bonus notifications, and relevant product updates — strictly only where you have opted in to receive such communications.
• Monitoring your gameplay patterns to identify signs of problem gambling and fulfil our responsible gaming obligations.
• Analysing aggregate, anonymised usage data to improve platform performance, design, and product offerings.
• Complying with applicable legal obligations, including anti-money laundering (AML) record-keeping requirements.

5. Legal Bases for Processing

ac76 processes your personal data only where a lawful basis exists for doing so. The legal bases we rely on are as follows:

• Contractual necessity: Processing that is necessary to perform our contractual obligations to you, including account management, bet settlement, payment processing, and KYC verification.
• Legal obligation: Processing required to comply with applicable legal requirements, including anti-money laundering record retention, age verification, and responding to lawful requests from authorities.
• Legitimate interests: Processing that serves ac76's legitimate business interests in fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided these interests are not overridden by your fundamental data rights.
• Consent: Processing based on your explicit opt-in, specifically for receiving marketing communications via SMS or email. You may withdraw this consent at any time without affecting your account standing.

6. Data Sharing & Third Parties

ac76 shares your personal data with third parties only in the limited circumstances described below. We do not sell, rent, or licence your data to third parties for their independent commercial or marketing use under any circumstances.

6.1 Payment Processors

To process deposits and withdrawals, ac76 shares necessary transaction data with the relevant payment provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank — as required to execute the transaction. Each payment provider operates under its own privacy terms; we recommend reviewing their respective policies.

6.2 Identity Verification Partners

ac76 works with specialist third-party KYC and identity verification providers to authenticate identity documents submitted during account verification. These providers receive the minimum data necessary to perform verification and are bound by confidentiality and data processing agreements with ac76.

6.3 Fraud Prevention Services

Technical data, including IP addresses and device fingerprints, may be shared with integrated fraud detection services that help protect the platform from account takeover, bonus abuse, and money laundering. These providers process data solely on ac76's behalf and are not permitted to use it for any other purpose.

6.4 Legal Disclosures

ac76 may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorised authorities where required to do so by law, or where we have a good-faith belief that such disclosure is necessary to protect the rights, property, or safety of ac76, our users, or the public.

7. Cookies & Tracking Technologies

ac76 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your login session, and collect aggregate usage analytics. The types of cookies we use are as follows:

• Strictly necessary cookies: Essential for the platform to function. These enable session management, security token verification, and login persistence. They cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings and notification opt-in status, so you do not need to re-enter them on each visit.
• Analytics cookies: Collect anonymised, aggregated data about how users navigate the platform, which pages are most visited, and how long sessions last. This data is used to improve platform design and performance. No individually identifiable information is included in analytics reports.
• Fraud prevention cookies: Store device fingerprint identifiers used to detect suspicious login patterns and protect your account from unauthorised access.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may impair your ability to use the ac76 platform. Disabling analytics or functional cookies will not affect your ability to place bets or access your account.

8. Data Retention

ac76 retains your personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. Our standard retention schedule is as follows:

• Account and identity data: Retained for a minimum of 5 years following account closure, in order to satisfy anti-money laundering record-keeping requirements.
• Transaction and financial data: Retained for a minimum of 5 years from the date of each transaction.
• KYC documents: Retained for a minimum of 5 years following account closure or the most recent verification event, whichever is later.
• Technical and log data: Server access logs and session data are purged after 90 days unless retained longer as part of a fraud or security investigation.
• Marketing preferences: Retained until you withdraw your marketing consent, after which they are deleted within 30 days.
• Customer support communications: Retained for 2 years from the date of the most recent interaction in the same support thread.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any individual.

9. Data Security

ac76 implements a comprehensive set of technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. Our security framework includes:

• 256-bit SSL/TLS 1.3 encryption for all data in transit between your device and our servers.
• AES-256 encryption for all personal data stored at rest on ac76 infrastructure.
• Multi-factor authentication requirements for all ac76 staff with access to systems containing personal data.
• Role-based access controls ensuring that staff can access only the personal data necessary for their specific job function.
• Regular internal and third-party security assessments to identify and remediate vulnerabilities.
• Automated intrusion detection and anomaly-monitoring systems operating 24 hours a day.
• Incident response procedures designed to detect, contain, and report any data breach within the minimum feasible time frame.

10. Your Rights

As an ac76 account holder, you hold the following rights in relation to the personal data we process about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days.

• Right of access: You may request a copy of all personal data ac76 holds about you, along with information about how it is used and with whom it is shared.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held in your account.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to retention obligations imposed by applicable law.
• Right to restriction: You may request that ac76 restrict the processing of your personal data in certain circumstances — for example, while a correction request is being assessed.
• Right to data portability: You may request a structured, commonly-used, machine-readable copy of the personal data you have provided to ac76, to be transferred to you or to another service provider of your choice.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming monitoring purposes. ac76 will cease such processing unless compelling legitimate grounds exist that override your interests.
• Right to withdraw consent: Where processing is based on your consent (specifically marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

11. Children & Minors

The ac76 platform is strictly intended for adults aged 21 and above. ac76 does not knowingly collect, store, or process personal data belonging to individuals under the age of 21. Age verification is a mandatory step in the account registration process, and ac76 reserves the right to request official government-issued photo identification at any time to confirm that this requirement is met.

12. Marketing Communications

ac76 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, seasonal offers (such as Eid promotions, Pohela Boishakh specials, or BPL cricket season offers), and other platform news — but only where you have explicitly opted in to receive such communications during registration or through your account settings.

You may opt out of marketing communications at any time by:

• Updating your communication preferences in your account settings dashboard.
• Clicking the unsubscribe link included in any marketing email.
• Replying STOP to any marketing SMS message.
• Contacting our support team at [email protected] and requesting immediate removal from all marketing lists.

Opting out of marketing communications will not affect your ability to receive essential account notifications such as deposit confirmations, withdrawal processing updates, security alerts, or KYC requests. These operational communications are sent on the basis of contractual necessity and cannot be disabled while your account remains active.

13. Changes to This Privacy Policy

ac76 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered users via a platform notification displayed upon their next login, and by updating the "Last Updated" date at the top of this document.

Your continued use of the ac76 platform following the publication of any amendment to this Privacy Policy constitutes your acknowledgement of the updated Policy. If you do not agree with any change, you may request closure of your account by contacting [email protected]. We recommend reviewing this Privacy Policy periodically — particularly before major platform events such as new feature launches or promotional campaigns.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data ac76 holds about you, please contact our data support team using the details below. All privacy-related enquiries are handled by a dedicated member of our compliance team.

Email: [email protected]

Please include "Privacy Policy Enquiry" or "Data Rights Request" in your subject line so we can route your message to the correct team member. We aim to respond to all privacy-related enquiries within 5 business days and to complete any formal data rights request within 30 calendar days of receipt.

For urgent security concerns — such as suspected unauthorised access to your account — please mark your email as urgent and our security team will prioritise your case accordingly.